Plan Contacts
Below, you will find contact information for all of PEBP’s plan carriers and vendors.
Click on the UMR logo to log into your account. View UMR’s Online Service Guide.
UMR
Third-Party Administrator for the Consumer-Driven Health Plan (PPO), the Low Deductible Plan (PPO), the Exclusive Provider Organization Plan (EPO), PPO Dental Plan, and Flexible Spending Accounts.
Level 1 Claim Appeals can be filed online through the member’s UMR portal under “I need to… Submit Medical Claim Appeal”
For those with FSAs and for those who still have HSA funds with HealthSCOPE Benefits, add your UMR debit card into your mobile wallet. Most PEBP participants have HSA/HRA accounts with HSA Bank (keep scrolling down to see HSA Bank below).
Group Number: 76414946
Customer Service: 1-888-763-8232
P.O. Box 8022
Wausau, WI 54402-8022
1-888-7NEVADA (1-888-763-8232)
HealthSCOPE Benefits Customer Service: 1-501-508-4085
Corestream is a third-party provider for consolidated payroll deduction billing and voluntary benefits brokerage services.
PEBP’s voluntary products include: The Standard Group Accident Insurance, Critical Illness and Hospital Indemnity Insurance; The Standard Long or Short-Term Disability Insurance; The Standard Voluntary Life Insurance; VSP Vision, Liberty Mutual Auto and Home Insurance; Legal Ease Legal Services; ID Watchdog Identity Theft Protection; and Nationwide Pet Insurance.
Log into your PEBP Portal – PEBP+ Voluntary Benefits
Customer Service: 1-775-249-0716
Email: pebpcustomercare@corestream.com
Sierra Health-Care Options is the PPO provider network for members in southern Nevada enrolled in the CDHP (PPO) and the LD (PPO), including participants who reside in and want to utilize services in Clark, Esmeralda, and Nye counties. PPO members in southern Nevada are encouraged to confirm the network status of provider(s) before receiving health care services.
Click on the SHO logo above to search for in-network providers.
UnitedHealthcare Choice Plus Network is the PPO and EPO provider network for all out-of-state and northern Nevadan members enrolled in the CDHP, the LD, or EPO plan, including participants who reside in and want to utilize services out-of-state or in Washoe, Carson, Douglas, Storey, Lyon, Churchill, Pershing, Humboldt, Mineral, Lander, Eureka, White Pine, Lincoln, and Elko counties. Out-of-state and northern Nevadan members enrolled in a PPO or EPO plan are encouraged to confirm the network status of provider(s) before receiving health care services.
Click on the UHC logo above to search for in-network providers.
Diversified Dental Services and Principal Preferred Provider Dental Network
Diversified Dental Services PPO Dental Providers in Nevada and Principal Preferred Provider Dental Network for all other states.
Customer Service: 1-866-270-8326
Email: ProviderRelations@ddsppo.com
5470 Kietzke Lane, Suite 300
Reno, NV 89511
Pharmacy Benefit Manager for the CDHP, LD and EPO plans
Customer Service: 1-855-889-7708
Benefits and Prescriptions: 1-800-282-2881
Accredo Specialty Pharmacy: 1-877-ACCREDO (1-877-222-7336)
P.O. Box 66566
St. Louis, MO 63166-6566
Find Express Scripts Pharmacy Network Providers
Price a Medication Tool available for price comparison. See this flyer for more information.
Frequently Asked Questions for Copayment Assistance of Specialty Medication
Frequently Asked Questions about getting your medications delivered
If you have not received your Medical ID card, please present this Temporary ID Letter to your Express Scripts network pharmacist to accurately process your prescriptions.
HSA Bank is the new HSA/HRA provider effective July 1, 2022. If you currently have HSA funds you must transfer your existing HealthSCOPE HSA to HSA Bank to avoid a monthly fee. If the CDHP medical coverage terminates for any reason, including changing health plans, or changing from the CDHP with an HRA to an HSA during open enrollment, any remaining funds in the HRA account will revert to PEBP on June 30th.
Log into your account by clicking on the above logo.
Customer Service: 1-833-228-9364
The HSA Bank Employee Resource Center is your comprehensive resource on HSAs and HRAs including flyers, videos, FAQs, investments, tax information and more.
Learn how to maximize the benefits of your health accounts through one-hour live webinars. Each session provides in-depth information on different aspects of the account. View HSA Bank’s educational webinar schedule here.
Participants Enrolled in the CDHP with Health Savings Accounts
Try the Retirement Healthcare Cost Calculator, offered by HSA Bank, your Health Savings Account (HSA) provider. It’s estimated that healthcare could cost hundreds of thousands of dollars in retirement. Your specific costs will vary, so this calculator predicts yours using the data you enter (your health information is protected and won’t be shared). This may help relieve anxiety about future healthcare costs and better prepare you to retire when you’re ready.
Health Plan of Nevada HMO
Customer Service: 702-242-7300 or 1-800-777-1840
2720 N. Tenaya Way
Las Vegas, NV 89128-0424
Via Benefits
Individual Medicare Market Exchange for Retirees with Medicare Parts A and B.
Please note that hold times with Via Benefits are longer than normal during annual Medicare Open Enrollment from October 15 – December 7th.
Customer Service: 1-888-598-7545
Claims Fax: 1-855- 321-2604
HRA Onsite Assistance Appointments: 1-844-266-1395
United Healthcare administers the basic life insurance policy offered to eligible active and retired members effective 7/1/2022.
Life Insurance Participant Welcome Brochure
Group Number: 370074
Customer Service: 1-888-763-8232
UnitedHealthcare Specialty Benefits
P.O. Box 7149
Portland, ME 04112-7149
The Member Assistance Program (MAP) and Travel Assistance are included as part of the basic life insurance policy for eligible participants.
Member Assistance Program Brochure
For MAP support call 1-877-660-3806, TTY 711
UHC Global Travel Assistance Program FAQ sheet
For Travel Assistance support call at 1-410-453-6330, toll free at 1-800-527-0218, or email assistance@uhcglobal.com
Standard Insurance Company
Voluntary Life, Short-Term and Long-Term Disability Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
For basic life insurance death claims where the participant was deceased prior to 7/1/2022 contact The Standard.
Customer Service: 1-888-288-1270
920 SW Sixth Avenue
Portland, OR 97204
Doctor on Demand connects CDHP, LD, and EPO plan participants face-to-face with a board-certified doctor or licensed psychologist (by appointment) on your smartphone, tablet or computer through live video. To learn more – and see a short video showing what an experience is like, go to: http://www.doctorondemand.com. For technical support information please click here.
Email: support@doctorondemand.com
Customer Service: 1-800-997-6196
2nd MD – Virtual Second Opinion
2nd MD helps connect you with board-certified, leading doctors across the country for an expert second opinion via video or phone within 3 to 5 days. The Care Team coordinates all the details, so you can focus on one thing – getting the best care possible.
If you find yourself asking questions like: Do I have the right diagnosis? Am I on the best treatment path and medications? Is this surgery or procedure the best option for me? How can I find the best local doctor for my medical needs or my surgery? Then 2nd MD will get you the help and answers you need. Click here to view their flyer.
2nd MD helps members make informed choices when faced with important healthcare decisions such as; giving them more than one treatment option, helping them understand the benefits and risk of each, and increasing members’ confidence that they are moving forward with the right treatment decision.
For more information please view this video providing an overview of 2nd MD and this video about the 2nd MD app. You may also view this presentation and visit www.2nd.MD/PEBP.
Customer Service: 1-866-841-2575
The State of Nevada Public Employees’ Benefits Program (PEBP) has contracted with Sierra Health-Care Options to provide utilization management (UM) services and large case management (CM) services. In addition to these services, Sierra Health-Care Options specializes in transplants.
Utilization Management Company
Customer Service: 1-888-323-1461
Fax: 1-800-288-2264
Sierra Health-Care Options, Inc.
PO Box 15645
Las Vegas, NV 89144
AGIS Network
AGIS Network provides caregiving resources, Long Term Care (LTC) insurance education, and enrollment support for employees and their family. Overviews, education and online enrollment for the Unum Voluntary LTC Insurance benefit are available at www.NVLTC.com
Contact AGIS Network for assistance at 1-877-485-2318 or at LTCHelp@agis.com
Schedule a one-on-one phone consultation.
Amplifon Hearing Health Care
PEBP has teamed up with Amplifon to offer you quality hearing health care. If you think you may have hearing loss and are interested in a hearing exam or hearing devices, please click here for more information.
Amplifon Hearing Health Care (amplifonusa.com)
Customer Service: 855-532-0753 TTY:711
Other Contracted Providers for Northern Nevada
Other Contracted Providers for Southern Nevada
