Plan Contacts

          Below, you will find contact information for all of PEBP’s plan carriers and vendors.


Formerly known as   

Click on the UMR logo to log into your account. View UMR’s Online Service Guide.

United Medical Resources (UMR)
Third-Party Administrator for the Consumer-Driven Health Plan (PPO), the Low Deductible Plan (PPO), the Premier Plan (EPO), PPO Dental Plan, and Flexible Spending Accounts.

Effective 7/1/2022, UMR will be the plan administrator for the basic life insurance policy provided to eligible active and retired members.

Life Insurance Participant Welcome Brochure

Member Assistance Program Brochure

Group Number: NVPEB

P.O. Box 8022
Wausau, WI 54402-8022
1-888-7NEVADA (1-888-763-8232)


Corestream is a third-party provider for consolidated payroll deduction billing and voluntary benefits brokerage services. Corestream has partnered with PEBP to offer a package of voluntary products through the reinstated enrollment tool effective 5/1/2022.

Log into your PEBP Portal – PEBP+ Voluntary Benefits, contact Corestream Customer Care at 1-775-249-0716, or email Corestream at pebpcustomercare@corestream.com.

PEBP’s voluntary products include: The Standard Group Accident Insurance, Critical Illness and Hospital Indemnity Insurance; The Standard Long or Short Term Disability Insurance; The Standard Voluntary Life Insurance; VSP Vision, Liberty Mutual Auto and Home Insurance; Legal Ease Legal Services; ID Watchdog Identity Theft Protection; and Nationwide Pet Insurance.


Aetna Signature Administrators

Available to CDHP PPO, LD PPO, and EPO participants. For plan year 2022, members are encouraged to confirm the ASA network status of provider(s) before receiving health care services. Find in-network providers at Aetna Signature Administrators PPO. If you need assistance with locating an in-network provider, please contact HealthSCOPE Benefits at 1-888-7NEVADA (1-888-763-8232).

Click here to find Institutes of Excellence Transplant Hospitals.


For plan year 2023 (effective 7/1), Sierra Health-Care Options will replace the PPO provider network for members in southern Nevada enrolled in the CDHP PPO and the LDP PPO, including participants who reside in and want to utilize services in Clark, Esmeralda, and Nye counties. PPO members in southern Nevada are encouraged to confirm the network status of provider(s) before receiving health care services beginning July 1, 2022.

Click on the SHO logo above to search for in-network providers.


For plan year 2023 (effective 7/1), UnitedHealthcare Choice Plus Network will replace the PPO and EPO provider network for all out-of-state and northern Nevadan members enrolled in the CDHP PPO, the LDP PPO, or the Premier Plan EPO, including participants who reside in and want to utilize services out-of-state or in Washoe, Carson, Douglas, Storey, Lyon, Churchill, Pershing, Humboldt, Mineral, Lander, Eureka, White Pine, Lincoln, and Elko counties. Out-of-state and northern Nevadan members enrolled in a PPO or EPO plan are encouraged to confirm the network status of provider(s) before receiving health care services beginning July 1, 2022.

Click on the UHC logo above to search for in-network providers.



Diversified Dental Services and Principal Preferred Provider Dental Network
Diversified Dental Services PPO Dental Providers in Nevada and Principal Preferred Provider Dental Network for all other states.

P.O. Box 36100
Las Vegas, NV 89133-6100

Northern Nevada: 775-337-1180
Southern Nevada: 1-800-249-3538
Customer Service: 1-866-270-8326

Find a dental provider

View the informational flyer



Pharmacy Benefit Manager for Consumer Driven Health Plan (PPO) and Premier Plan (EPO)

P.O. Box 66566
St. Louis, MO 63166-6566

Customer Service: 1-855-889-7708
Benefits and Prescriptions: 1-800-282-2881
Accredo Specialty Pharmacy: 1-877-ACCREDO (1-877-222-7336)

Find Express Scripts Pharmacy Network Providers
Price a Medication Tool available for price comparison
Preventive Medications List 2021
Preventative Medication List 2022

Frequently Asked Questions for Copayment Assistance of Specialty Medication

Frequently Asked Questions about getting your medications delivered

 

If you have not received your Medical ID card, please present this Temporary ID Letter to your Express Scripts network pharmacist to accurately process your prescriptions.


HSA Bank is the new HSA/HRA provider effective July 1, 2022. If you currently have HSA funds you must transfer your existing Healthscope HSA to HSA Bank to avoid a monthly fee. If the CDHP medical coverage terminates for any reason, including changing health plans, or changing from the CDHP with an HRA to an HSA during open enrollment, any remaining funds in the HRA account will revert to PEBP on June 30th. You will be receiving communication from HSA Bank with steps on how to complete the transfer.

Log into your account by clicking on the above logo.

Customer Service: 1-833-228-9364
https://www.hsabank.com/NVPEBP
Access Code: 9HTP4Y

View the HSA Bank Welcome Letter

View HSA Bank’s Health Reimbursement Arrangement Flyer

View HSA Bank’s Health Savings Account Flyer



Health Plan of Nevada HMO

2720 N. Tenaya Way
Las Vegas, NV 89128-0424

Customer Service: 702-242-7300 or 1-800-777-1840



Via Benefits
Individual Medicare Market Exchange for Retirees with Medicare Parts A and B. 

Please note that hold times with Via Benefits are longer than normal during annual Medicare Open Enrollment from October 15 – December 7th.

Customer Service: 1-888-598-7545
Claims Fax: 1-855- 321-2604
HRA Onsite Assistance Appointments: 1-844-266-1395

Please note that hold times with Via Benefits are longer than normal during annual Medicare Open Enrollment from October 15th – December 7th.


Standard Insurance Company
Voluntary Life, Short-Term and Long-Term Disability Insurance, Accident Insurance, Critical Illness, Hospital Indemnity

Effective 7/1/2022, The Standard will no longer administer the basic life insurance policy provided to eligible active and retired members. UMR will be administering the policy.

920 SW Sixth Avenue
Portland, OR 97204
Customer Service: 1-888-288-1270


https://doctorondemand.com/

Doctor on Demand connects CDHP, LD PPO, and Premier Plan participants face-to-face with a board-certified doctor or licensed psychologist (by appointment) on your smartphone, tablet or computer through live video. To learn more – and see a short video showing what an experience is like, go to: http://www.doctorondemand.com. For technical support information please click here.

Email: support@doctorondemand.com
Customer Service: 1-800-997-6196

View the PY23 CDHP PPO rates

View the PY23 LDP PPO rates

View the PY23 Premier Plan EPO rates


2nd MD – Virtual Second Opinion
2nd MD helps connect you with board-certified, leading doctors across the country for an expert second opinion via video or phone within 3 to 5 days. The Care Team coordinates all the details, so you can focus on one thing – getting the best care possible.

If you find yourself asking questions like: Do I have the right diagnosis? Am I on the best treatment path and medications? Is this surgery or procedure the best option for me? How can I find the best local doctor for my medical needs or my surgery? Then 2nd MD will get you the help and answers you need. Click here to view their flyer.

2nd MD helps members make informed choices when faced with important healthcare decisions such as; giving them more than one treatment option, helping them understand the benefits and risk of each, and increasing members’ confidence that they are moving forward with the right treatment decision.

For more information please view this video providing an overview of 2nd MD and this video about the 2nd MD app. You may also view this presentation and visit www.2nd.MD/PEBP.

Customer Service 1-866-841-2575

2nd.MD Webinars

JULY 14 – How 2nd.MD Connects You to World-Renowned Specialists
Register HERE

AUGUST 18 – Men’s Health: Getting the Personalized Care To Live a Longer, Healthier Life
Register HERE



Healthcare Bluebook – Shop and Compare Tool
Healthcare Bluebook will help you compare the quality and costs of medical services using you smart phone or computer.

Shopping for a car or a new phone is easy. Shopping for healthcare is not. Healthcare Bluebook solves this problem by providing an intuitive, easy to use web and mobile platform that enables patients to look up services and compare providers on cost and quality. Knowing price and quality before receiving care can save you hundreds or even thousands of dollars and ensure that you receive the best possible care. By using Healthcare Bluebook you are eligible to earn rewards. Healthcare Bluebook will automatically determine reward eligibility based on claims data and send the reward to you by check.

For more information view the Healthcare Bluebook virtual booth. Click here to learn more about how to search for procedures in Bluebook.

Customer Service 1-800-341-0504
Company Code: PEBP



American Health Holdings Utilization and Case Management (UMCM)
The State of Nevada Public Employees’ Benefits Program (PEBP) has contracted with American Health Holdings to provide utilization management (UM) services and large case management (CM) services. In addition to these services, UMCM specializes in pre-certification/pre-authorization and transplants. 

Sierra Health-Care Options, Inc.

Utilization Management Company

PO Box 15645

Las Vegas, NV 89144

Customer Service: 1-888-323-1461

Fax: 1-800-288-2264


AGIS Network

AGIS Network provides caregiving resources, Long Term Care (LTC) insurance education, and enrollment support for employees and their family. Overviews, education and online enrollment for the Unum Voluntary LTC Insurance benefit are available at www.NVLTC.com

Contact AGIS Network for assistance at 1-877-485-2318 or at LTCHelp@agis.com

Schedule a one-on-one phone consultation.


Amplifon Hearing Health Care

PEBP has teamed up with Amplifon to offer you quality hearing health care. If you think you may have hearing loss and are interested in a hearing exam or hearing devices please click here for more information.

Amplifon Hearing Health Care (amplifonusa.com)
1-855-664-1024


Other Contracted Providers for Northern Nevada

Other Contracted Providers for Southern Nevada